Shipping policy

DELIVERY AND RETURNS

 

Margaret Krinetz jewelry is handmade from start to finish. We want to make sure each creation gets the time and attention it deserves, so please allow a 4-6 week lead time depending on the design. Please refer to the individual product page for each piece of jewellery for a more accurate timeline, but note that due to the hand-crafted nature of our pieces, these timelines are an estimate and are subject to change.

 

Each jewelry piece is hand-made, so every one differs slightly in its own unique way. Your ring, pendant, or charm is individual to you.

 

Local Shipping 

Local orders are hand to hand delivered through Tapuz deliveries and has a flat rate of 50 ILS. We offer free Local shipping on orders over 800 ILS. Prior to delivery, you will receive an SMS and a Tapuz messenger will contact you to schedule a delivery time. All packages are sent by Tapuz, tracked and signed for.

If the piece is in stock we can ship within 2-5 days.

If we do not have inventory, each piece is individually made and requires a 4-6 week shipping window.

International Shipping 

International shipping has a flat rate of $150. We offer free shipping on orders over $1500. International orders are shipped via DHL express with an estimated delivery time of 3-5 business days. Once we ship your package we will send you an email with a tracking number so you may monitor the status of your package online. All packages are sent by DHL Express, tracked and signed for. All packages require signature upon delivery.

If the piece is in stock we can ship within 3-5 days.

If we do not have inventory, each piece is hand made and requires a 4-6 week shipping window.

 

Custom pieces 

Require a 4-6 week shipping window as well once artwork has been approved. Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.

Please email us at office@margaretkrinetz.com or contact us  to inquire about the status of your purchase or any additional questions that you might have

Custom and duty charges 

Products shipped outside of Israel may be obligated to charges enforced by local regulation. Therefore the recipient of the products is responsible for all customs and import duties required for the export of their goods.

Any additional taxes, fees or other charges required to clear the parcel through customs will also be paid in full by the recipient.
Unfortunately, we have no control over these charges and cannot predict what they may be. As a result we will be unable to advise or provide any assistance on these processes

Credit information sharing 

We do not share customers’ credit card information with any third parties or vendors.

Cancellations & Returns 

Your satisfaction with Margaret Krinetz Jewelry is our top priority.

You can choose to cancel your order within 48 hours of confirmed order. If we do not receive a notice of cancellation within 48 hours, we will go forward with production and the return policy will apply.

Return Policy 

Margaret Krinetz will accept returns must be received within 14 days of receipt of package by our customer, as long as the piece is unworn and in its original packaging and condition.

Upon return of product please allow 2 weeks for your account to be credited.

There will be a 12% cancellation fee for all cancellations and returns. The Cancellation of a transaction is in accordance with the Consumer Protection (Cancelation of a transaction) Regulations, 2010 and the Consumer Protection Law 1981.

In any cases of return for exchange or cancellation of the purchase the shipping cost will not be refunded. The same applies to any insurance and /or tax fees.

Contact us to request your return.

 

Unfortunately, anything made to order cannot be returned. For hygiene reasons, pierced earrings may not be returned. If you would like more details on any piece to help you make a decision, please feel free to contact us and we’d be happy to help.

 

Personalised or bespoke orders cannot be refunded or returned.

 

In case of fault or damage, please email us contact us for assistance. Repairs for damage caused by wear or accident will be chargeable.